Wrigley Field COVID-19 Guidelines and Gameday Information - in partnership with Advocate Aurora Health

Welcome home, Cubs fans.
We've certainly missed you.

Our Wrigley Field Reunion
can't come soon enough.

We're ready to welcome you home and reignite the incredible feeling that only baseball at Wrigley Field can deliver.
While a lot has changed since we were last together, our commitment to you remains the same:
We will provide a safe, clean and friendly environment for you to enjoy Cubs baseball.

Your safety is our top priority.

Building on the comprehensive plan we successfully implemented at Wrigley Field last season, we've continued to work in close coordination with MLB, top health experts and local officials to advance our health and safety protocols.

Limited-capacity ballpark and communal spaces.

Physically distanced seating.

Required masking.

Touchless screening process.

Mobile tickets.

Cashless retail and concessions.

Thorough sanitization procedures.

Rigorous staff guidelines.

We're taking extensive precautions to ensure our protocols cover all the bases and adhere to the Centers for Disease Control and Prevention (CDC), the State of Illinois, City of Chicago and MLB guidelines.

- in partnership with Advocate Aurora Health

We're one team.

It's going to take all of us working together to keep each other safe. Our collective commitment and compliance is critical to the success of our health and safety plan. Below are important details regarding our COVID-19 guidelines and what you need to know before you visit  Wrigley Field.

Masking

  • In addition to Wrigley Field staff, all guests two years or older will be required to wear a face covering at all times, unless you're actively eating or drinking while seated.
  • Face coverings should fully cover your mouth and nose and fit snugly against the sides of your face so there are no gaps.
  • Gaiters and masks with exhalation valves are prohibited.
  • If your mask is not compliant, Wrigley Field staff will provide you with a disposable mask.

Physical Distancing

  • Whether you're entering the ballpark, enjoying the game in your seat or grabbing food in the concourse, you must practice physical distancing and keep a safe space between you and others.
  • Visual markers, signage and queue lines will be in place throughout Wrigley Field to ensure compliance, facilitate traffic flow and prevent congestion in high-traffic areas.
  • When visiting the concourse, please refrain from congregating and make sure to follow all posted signage and direction from Wrigley Field staff.

Health & Hygiene

  • If you are not feeling well, are exhibiting any COVID-19 symptoms or have had or been exposed to COVID-19 in the past 14 days, for the safety of others, please do not come to Wrigley Field.
  • As part of your ticket purchase, you will be required to acknowledge the 2021 Chicago Cubs Ticket Terms and Conditions.
  • Per the CDC's preventative guidelines, wash your hands often with soap and water for at least 20 seconds. Fans will find safe, touch-free bathroom fixtures as well as mobile handwashing stations provided by Sloan Valve throughout Wrigley Field. You'll also have easy access to several sanitization supply stations located throughout the ballpark with hand sanitizer available for staff and guests.
  • The Wrigley Field campus, including Gallagher Way, is smoke free. No smoking of any kind and no spitting is permitted in or around Wrigley Field.

Cleaning & Disinfecting
We're not playing when it comes to cleaning.

More Information

  • Our gold-standard cleaning procedures and schedule adhere to current recommendations from the CDC and United States Environmental Protection Agency (EPA).
  • We've applied to receive the Global Biorisk Advisory Council's GBAC STARTM facility accreditation, the cleaning industry's only outbreak prevention, response and recovery accreditation for facilities.
  • Using EPA-approved cleaning agents and disinfectants, Wrigley Field staff will complete a deep cleaning of utilized spaces and seating areas before and after each game.
  • Additionally, staff will perform cleaning throughout the game with special attention to high-traffic spaces and high-touch surfaces.

Staff Training & Guidelines
We're staying on top of our training game to keep you safe.

More Information

  • All Wrigley Field staff and Cubs front office personnel will be required to wear a face covering at all times while inside Wrigley Field.
  • All Wrigley Field staff will receive training to ensure compliance with all health and safety protocols, including the proper use of personal protective equipment necessary to do their jobs.
  • All Wrigley Field staff who engage with guests will receive training to effectively monitor, promote and maintain CDC guidelines regarding masking, physical distancing and use of sanitization supplies.

Ballpark Entry & Exit
Getting you in and out safely, swiftly and with minimum contact is our goal.

More Information

  • Gates will open 90 minutes before first pitch to allow for timed entry and physical distancing. Each mobile ticket will include an assigned entry gate to limit traffic and prevent congestion.
  • Our new touchless screening process does not require you to remove items such as mobile phones, wallets and keys before passing through the metal detector.
  • Bag restrictions will be in place for the 2021 season. Only purses and wallets smaller than 9 x 5 inches will be permitted into Wrigley Field as well as medical bags and manufactured diaper bags that accompany guests with young children. Please note medical and diaper bags will be tagged by Wrigley Field staff upon entry. Additionally, no umbrellas or coolers of any size can be brought into Wrigley Field. For a complete list of prohibited items, please click here.
  • Tickets will be available exclusively as mobile tickets. Following the screening process, you will scan your mobile ticket at one of our self-scanning ticket pedestals.
  • Distance markers, signage and Wrigley Field staff will promote physical distancing and help prevent congestion in high-traffic areas during the entry and exit process.

Tickets & Seating
We're going the distance (and creating distance) to keep you safe.

More Information

  • To ensure physical distancing at Wrigley Field, we're implementing limited-capacity, pod-style seating.
  • Tickets will be available in pods of one, two, three and four throughout the ballpark, including reserved seating in the Budweiser Bleachers.
  • Tickets will be available exclusively as mobile tickets.
  • We recommend any ticket transfer or resale be completed in advance of the game. To help maintain physical distancing, you will be required to sell all tickets in your pod to one party.
  • Premier clubs and suites as well as group spaces in the Budweiser Bleachers will operate at reduced capacities to accommodate physical distancing.

Retail & Concessions
We're going cashless for your safety and convenience.

More Information

  • From retail and concessions to in-seat vending and Cubs Charities 50/50 Raffle tickets, all purchases will be cashless. Payment can include a credit card, debit card or mobile wallet.
  • We're happy to offer a new mobile ordering option for concession through the MLB Ballpark app or online via a scanned QR code. For more information on how to place a mobile order, please visit the FAQ section and view our brief tutorial.
  • In-seat vending will continue at Wrigley Field, but all transactions will be cashless. For more information on changes to in-seat vending at Wrigley Field, please visit the FAQ section.
  • Reverse ATMs will be available for fans to convert cash to a card that can be used for purchases at Wrigley Field and elsewhere.
  • Wintrust ATMs will still be available post-game for fans that have cash needs after the game has concluded.

Premier Spaces
We're pulling out all the stops to provide you with a safe and enjoyable premier experience.

More Information

  • To increase air circulation and enhance air quality in our indoor spaces, including premier clubs and suites, we've optimized our HVAC systems and installed hospital-grade filters. Fellowes, a proud partner of the Chicago Cubs and Wrigley Field, has also provided air purifiers for every Wrigley Field suite, enclosed club space and bathroom. Additionally, exterior doors will be open to reduce contact and increase air flow.
  • You will be required to wear a face covering in all indoor spaces except when you are actively eating or drinking while seated.
  • To ensure physical distancing, we will comply with occupancy limits in accordance with the State of Illinois' and City of Chicago’s guidelines for indoor spaces. We’ve added plexiglass barriers where appropriate in our clubs and suites. Additionally, we’re reconfiguring seating and furniture and eliminating table presets and shared items in our clubs.
  • To limit contact, we will eliminate self-service food options, provide disposable utensils, plates and glassware and configure food service areas in our clubs as either staff-attended service areas, pre-packaged or grab-and-go stations.

Using the MLB
Ballpark App

Your one-stop shop for all things Cubs gameday.

Cubs tickets are available exclusively as mobile tickets via the free MLB Ballpark app. New for the 2021 season, you also can use this secure, easy-to-use app to order concessions through your mobile device. To learn more about the MLB Ballpark app and mobile ordering feature, please visit the FAQ section.

FAQ

What can I expect at Wrigley Field in 2021?

We will provide you with a safe, clean and friendly environment to enjoy Cubs baseball. Building on the comprehensive plan we successfully implemented at Wrigley Field last season, we've continued to work in close coordination with MLB, top health experts and local officials to advance our health and safety protocols.

We're taking extensive precautions to ensure our protocols cover all the bases and adhere to the Centers for Disease Control and Prevention (CDC), the State of Illinois, City of Chicago and MLB guidelines. Our health and safety plan includes:

Limited-capacity ballpark and communal spaces.

Physically distanced seating.

Required masking.

Touchless screening process.

Mobile tickets.

Cashless retail and concessions.

Thorough sanitization procedures.

Rigorous associate guidelines.

As part of your ticket purchase, you will be required to acknowledge the 2021 Chicago Cubs Ticket Terms and Conditions.

What is the mask requirement at Wrigley Field?

In addition to Wrigley Field staff, all guests two years or older will be required to wear a face covering at all times, unless you're actively eating or drinking while seated. Face coverings should fully cover your mouth and nose and fit snugly against the sides of your face so there are no gaps. Gaiters and masks with exhalation valves are prohibited. If your mask is not compliant, Wrigley Field staff will provide you with a disposable mask.

When can I remove my mask while inside Wrigley Field?

You can remove your face covering when you're actively eating or drinking while seated.

What changes are you putting in place to ensure physical distancing at Wrigley Field?

To ensure physical distancing at Wrigley Field, we're implementing limited-capacity, pod-style seating for the 2021 season. Tickets will be available in pods of one, two, three and four throughout the ballpark, including reserved seating in the Budweiser Bleachers.

Visual markers, signage and queue lines will be in place throughout Wrigley Field to ensure physical distancing compliance, facilitate traffic flow and prevent congestion in high-traffic areas, including restrooms, concession stands and the Cubs Team Stores.

What cleaning and disinfecting procedures are you implementing at Wrigley Field?

Our gold-standard cleaning procedures and schedule have and will continue to adhere to current recommendations from the CDC and United States Environmental Protection Agency (EPA). We've applied to receive the Global Biorisk Advisory Council's GBAC STARTM facility accreditation, the cleaning industry's only outbreak prevention, response and recovery accreditation for facilities.

Using EPA-approved cleaning agents and disinfectants, Wrigley Field staff will complete a deep cleaning of utilized spaces and seating areas before and after each game. Additionally, staff will perform cleaning throughout the game with special attention to high-traffic spaces and high-touch surfaces.

Will hand sanitizer be available at Wrigley Field?

You'll have easy access to several sanitization supply stations located throughout the ballpark with hand sanitizer available for staff and guests.

Are there any other policy changes?

Bag restrictions will be in place for the 2021 season. Only purses and wallets smaller than 9 x 5 inches will be permitted into Wrigley Field as well as medical bags and manufactured diaper bags that accompany guests with young children. Please note medical and diaper bags will be tagged by Wrigley Field staff upon entry. Additionally, no umbrellas or coolers of any size can be brought into Wrigley Field. For a complete list of prohibited items, please click here.

Additionally, the Wrigley Field campus, including Gallagher Way, is smoke free. No smoking of any kind and no spitting is permitted in or around Wrigley Field.

When and how can I purchase tickets?

We're excited to welcome fans back to Wrigley Field for the 2021 season. Details on ticket purchase opportunities will be shared soon.

How will I receive my tickets?

Tickets will be available exclusively as mobile tickets and delivered via the MLB Ballpark app.

Are group tickets available for purchase?

Private spaces for groups of 8 or more are available on the IDEAL Suite Level and in the Hornitos Hacienda and Budweiser Patio. To join the waiting list for the opportunity to purchase a private space for your group in 2021, please click here or contact a Cubs representative at 773-404-4200. Group tickets in the seating bowl are not available at this time.

Are private spaces or suites available for purchase?

Private spaces for groups of 8 or more are available on the IDEAL Suite Level and in the Hornitos Hacienda and Budweiser Patio. To join the waiting list for the opportunity to purchase a private space for your group in 2021, please click here or contact a Cubs representative at 773-404-4200

What if I need to transfer or resell my tickets?

We recommend any ticket transfer or resale be completed in advance of the game. To help maintain physical distancing, you will be required to sell all tickets in your pod to one party.

Can I purchase parking?

Yes, limited parking will be available before each game in the Toyota Camry Lot (1126 W. Grace St., Chicago, IL 60613) and the Irving Park Lot (1052 W. Irving Park Rd., Chicago, IL 60613) on a first-come, first-served basis. Parking purchases will be cashless. Tailgating is not permitted.

When will gates open?

All Wrigley Field gates will open to guests 90 minutes prior to first pitch. Distance markers, signage and Wrigley Field staff will promote physical distancing and help prevent congestion in high-traffic areas during the entry and exit process. Each mobile ticket will include an assigned entry gate (nearest your seat) to limit traffic and prevention congestion at each gate.

What is the screening process?

Using our new touchless screening process, you do not have to remove items such as mobile phones, wallets and keys before passing through the metal detector. Following the screening process, you will scan your mobile ticket at one of our new self-scanning ticket pedestals.

Please note bag restrictions will be in place for the 2021 season. Only purses and wallets smaller than 9 x 5 inches will be permitted into Wrigley Field as well as medical bags and manufactured diaper bags that accompany guests with young children. Please note medical and diaper bags will be tagged by Wrigley Field staff upon entry. Additionally, no umbrellas or coolers of any size can be brought into Wrigley Field. For a complete list of prohibited items, please click here.

Can I bring my own food and beverage?

You can bring factory-sealed plastic bottles as well as a personal amount of food (in a small, disposable bag) into the ballpark. No glass bottles, cans, alcoholic beverages or thermoses or coolers of any kind may be brought into Wrigley Field. For more information, please review the list of prohibited items.

Are you going cashless at Wrigley Field?

Yes, Wrigley Field will be cashless in 2021. From retail and concessions to in-seat vending and Cubs Charities 50/50 Raffle tickets, all purchases will be cashless. Payment can include a credit card, debit card or mobile wallet. Reverse ATMs will be available for fans to convert cash to a card that can be used for purchases at Wrigley Field and elsewhere.

What types of payment are accepted?

All major credit cards (e.g., Visa, Mastercard, Discover and American Express), Apple Pay and Google Pay are accepted.

What if I only have cash?

Reverse ATMs will be available for you to convert cash to a card that can be used for purchases at Wrigley Field and elsewhere.

Where can I eat inside Wrigley Field?

You can remove your mask to eat and drink while in your ticketed seat location.

What updates are you making to food and beverage offerings at Wrigley Field?

We're happy to offer a new mobile ordering option for concessions purchases which can be done through the MLB Ballpark app or online via a scanned QR code. In-seat vending will continue, but all transactions will be cashless. Condiments will be pre-packaged.

Visual markers, signage and queue lines will be in place throughout Wrigley Field to ensure compliance, facilitate traffic flow and prevent congestion in high-traffic areas, including concession stands.

What changes are you making to in-seat vending at Wrigley Field?

Fans will still be able to get the full ballpark experience at Wrigley Field, complete with in-seat vending. Please note as a cashless venue, cash will no longer be accepted.

What do I need to know about mobile ordering at Wrigley Field?

How do I order food and beverages via my phone?

You can order food and beverages on your phone via the MLB Ballpark app or online via a scanned QR code. For detailed instructions, please review the information below and watch our brief tutorial.

To purchase concessions via the MLB Ballpark app
Open the app and click on the "Mobile Ordering" icon. Enter your seat location and select your concession stand of choice from the Main Menu. Add the food or beverage items you would like to purchase to your Cart. Confirm your order and check out using your preferred form of payment.

After completing your order, proceed to the concession stand through which you placed your order and head to the "Mobile Ordering" line. Present your QR code to the cashier. If you ordered an alcoholic beverage, you will need to present a government-issued ID to the cashier. For quality control purposes and your convenience, your order will be prepared once your QR code is scanned.

To purchase concessions via a QR code
Scan the QR code located at your seat location. Once scanned, you'll be presented with concession stand options located closest to you. Select your concession stand of choice from the Main Menu and add the food or beverage items you would like to purchase to your Cart. Confirm your order and check out using your preferred form of payment.

After completing your order, proceed to the concession stand through which you placed your order and head to the "Mobile Ordering" line. Present your QR code to the cashier. If you ordered an alcoholic beverage, you will need to present a government-issued ID to the cashier. For quality control purposes and your convenience, your order will be prepared once your QR code is scanned.

How do I know when my mobile order is ready?

For quality control purposes and your convenience, your order will be prepared once your QR code is scanned by the cashier.

Can I order alcohol via mobile ordering?

Yes, alcohol is available via mobile ordering. You must be at least 21 years old to order. Please note if you order an alcoholic beverage, you will need to present a government-issued ID to the cashier.

Can I add items to my mobile order after it has been placed?

To order additional items, you'll need to place a seperate order.

Can I store my credit card in the MLB Ballpark app for future use?

Yes, we now offer a mobile wallet for fans to store their preferred credit card in the MLB Ballpark app which can be applied toward future purchases.

What if I do not have a mobile device or my phone dies? How can I place an order?

There will be certain concession stands located throughout the ballpark where you can place an order not through mobile ordering.

What changes are you making to Wrigley Field premier spaces?

To increase air circulation and enhance air quality in our indoor spaces, including premier clubs and suites, we've optimized our HVAC systems and installed hospital-grade filters. Additionally, exterior doors will be open to reduce contact and increase air flow.

Guests will be required to wear a face covering in all indoor spaces except when actively eating or drinking while seated.

To ensure physical distancing, we will comply with occupancy limits in accordance with the State of Illinois' and City of Chicago's guidelines for indoor spaces. We've added plexiglass barriers where appropriate in our clubs and suites. Additionally, we're reconfiguring club seating and furniture and eliminating table presets or shared items in the clubs.

To limit contact, we will eliminate self-service food options, provide disposable utensils, plates and glassware and configure food service areas in our clubs as either staff-attended service areas, pre-packaged or grab-and-go stations.

Additional details and instructions will be shared directly with Wrigley Field Premier Clients.